You can return items for a refund or exchange within 28 days of receiving your order using our online returns portal.
How to Start a Return
All UK returns must be registered through our returns portal.
👉 Start your return here: https://returnsportal.co/r/hollandscountryclothing
You’ll need:
Your order number
The email address used to place your order
Once registered, you can select your preferred return option and generate your returns label.
If your item is faulty or there is an issue with your order, please contact us at:
📧 [email protected] before starting your return.
Preparing Your Return
To ensure your return is processed smoothly:
Pack your item(s) securely
Ensure all original packaging, tags, and labels are attached
Print your returns label (or use the QR code at your local Post Office)
Attach the label clearly to your parcel
Sending Your Return
You can:
Drop your parcel off at your nearest Post Office, or
Arrange a Royal Mail collection (where available)
You will receive tracking details when your return label is generated.
Return Conditions
To be eligible for a return:
Items must be unworn and unused
All original packaging and tags must be present
Returns must be made within 28 days of receipt
Items returned outside of these conditions may not be eligible for refund or exchange.
Exchanges
There are no additional charges for exchanges
Replacement items will be sent to your original delivery address unless otherwise specified
If the requested item is out of stock, we will contact you to arrange an alternative or issue a refund
Please note:
You may exchange your original paid order once. If you need to return the exchanged item, this will need to be processed as a refund and a new order must be placed.
Store Credit
If you choose store credit instead of a refund, you’ll receive a 10% bonus added to your credit balance.
Store credit can be used on future purchases through our website.
Refunds & Fees
A £3.95 fee will be deducted from your refund if you use our returns label
“Protect My Order” fees are non-refundable
Refunds are issued to your original payment method once your return has been processed.
Processing Times & Notifications
Parcels may take a few days to arrive back at our warehouse.
Once received, returns are typically processed within 5 working days, although this may take slightly longer during busy periods.
You will receive an email confirmation once your refund or exchange has been completed.
You can track your return at any time using the tracking number provided when you generated your label.
Returning from Outside the UK
If you are returning items from outside the UK, please visit our International Returns & Exchanges page for specific instructions.
Need Help?
If you have any questions about your return, our customer care team is happy to assist.
🕘 Monday – Friday, 9am – 4:30pm