We’re sorry to hear that you’ve encountered an issue with your item. We aim to resolve any faults as quickly and efficiently as possible.
Option 1: Contact Us (Recommended)
For the quickest resolution, we recommend contacting our customer care team directly before initiating a return.
Please email [email protected] with the following details:
A clear description of the fault or issue encountered
The images listed below, where applicable:
A full image of the item
A close-up image of the fault or issue
Both sides of the inner care label (for clothing)
Images of the soles (for footwear)
Resolution Options
If the issue is confirmed as a manufacturing fault, we will offer one of the following:
A replacement item
A refund, or
Store credit - if a replacement is unavailable
Please let our team know your preferred option when you contact us.
In some cases, we may need to liaise with the brand or supplier, or request the item be returned before we can process the complaint. We’ll make this process as straightforward as possible and appreciate your patience.
Option 2: Use the Returns Portal
If you prefer, you can also report a fault through our Returns Portal.
Once you’ve completed the online process, follow the instructions provided to ship your item back to us.
When we receive your return, our team will assess the item.
If the fault is confirmed as a manufacturing issue, we’ll proceed with your chosen resolution (replacement, refund, or store credit).
Need Help?
If you have any questions or need assistance, please contact our customer care team at:
🕘 Monday – Friday, 9am – 4:30pm